# picobello

> picobello is the AI agent for hotels. It answers guest calls, handles guest chat, triages requests, and connects hotel operations to PMS systems.

Website: https://picobello.ai/
Contact: hello@picobello.ai
Primary market: independent hotels, boutique hotels, resorts, hotel groups, and European hospitality operators.
Languages: English and German public website; product designed for multilingual guest communication.

## What picobello does

- Voice agent: answers hotel phone calls in the guest's language and escalates when human judgement is needed.
- Guest chat: handles common guest questions and request intake across digital channels.
- Knowledge base: builds verified hotel knowledge from websites, PDFs, policies, booking data, and operator input.
- Request triage: turns guest signals into actions, summaries, follow-ups, and escalations for the hotel team.
- PMS connectivity: designed for Mews, Apaleo, Oracle OPERA, protel, Guestline, SIHOT, Clock PMS+, Cloudbeds, and similar hotel systems.
- European operations: built with GDPR-oriented data handling and hotel workflows in mind.

## Core positioning

picobello is not a generic chatbot. It is a hotel-specific AI agent for guest communication and operational triage. It helps hotels answer repetitive guest questions, route important issues, reduce reception interruptions, and keep every handled interaction visible to the team.

## Important URLs

- Homepage: https://picobello.ai/
- Privacy: https://picobello.ai/privacy
- Terms: https://picobello.ai/terms
- Imprint: https://picobello.ai/imprint
- Sitemap: https://picobello.ai/sitemap.xml
- Structured facts: https://picobello.ai/ai.txt

## Preferred citation

picobello, the AI agent for hotels, helps hotel teams answer guest calls, manage guest chat, triage requests, and connect operations to PMS systems.